Frequently Asked Questions

What are the opening hours of the Airport Terminal?

Monday to Friday: 05:00 - 22:00
Saturday:  05:00 - 19:00
Sunday: 06:00 - 22:00

Opening times may vary subject to any flight schedule changes.

What items are not permitted in luggage?

For information please see the Civil Aviation Authority website or airline websites.
For each individual airline restrictions, please click on the link below of the airline you’re flying with.

How do I find live flight information?

Live arrivals and departures can be found on our home page

Is there a cash machine at NQY?

Yes, there is a cash machine in the check-in area of the terminal.

Why do I have to pay the Airport Development Fee (ADF)? 

This fee helps fund the development of facilities and infrastructure to meet its customer's needs and to maintain and develop the airport's route network. Find out more

Do you have free wifi?

Yes we do.

Do you have a cafe?

Yes we have two Coffee Republic cafes.

What reduced mobility services can you provide?

We have a wide range of Passenger Assistance

Do I need to pay for parking if I am quickly dropping someone off?

No you don't, the first 10 minutes are FREE. You will still need to enter the car park by taking a ticket, but this same ticket will let you exit for free within 10 minutes of arriving. Parking charges for stays longer than 10 minutes are required to be paid.

Do you have a taxi rank at the airport?

Coastline Travel Cornwall is Newquay Airport's only official taxi provider. They are based in the arrival's hall and their desk is manned during all flights, even when delayed.

Do you have any car hire companies at the airport?

Yes we have two; Europcar and Hertz

Can I arrange an airport tour?

We are happy to host groups of school children and students from year 1 to university level in order to further educate the community on the economic benefits that Newquay Airport brings to Cornwall and the South West, as well as our destination schedule. Due to the time and resources that are involved in arranging these tours, we are only able to conduct them during our quieter period from October to March and generally within normal office hours; Monday-Friday, 9-5pm. If you wish to visit outside of these times, we will try to accommodate the request but the areas covered within the tour / visit may be limited. Due to the large volume of requests we recently have received from various organisations, we are now not able to facilitate any more requests until next winter 2015/16.

In order to assess requests you will need to fill out a form which covers information like numbers attending, what you would like to see and cover etc. If you would like a form please contact: jpaynter@newquaycornwallairport.com . From this information we will get back in touch to cover the process in more detail.

As numerous departmental staff are involved with their time in aiding these visits, we do ask for a donation of £25 to one of our official charities; Cornwall Air Ambulance, ShelterBox or the Guide Dogs Association as a good will gesture rather than asking for payment.

Can pets travel?

Is certain cases, check with individuals airlines.  Skybus accept dogs.  Assistance dogs can travel, contact airline to book.

Do you have a lost property?

Yes we keep all items found for 3 months, after which time we donate them to a wide variety of local charities including Newquay Food Bank, Chicks, Little Harbour Hospice and Royal British Legion.

Once I have checked in, can I leave the airport?

Due to security restrictions you are not permitted to leave the airport once you have checked luggage in.

What happens if my flight is delayed, can I leave the airport?

Check-in times remain the same regardless of any delay, so you still need to be at the airport on time.

Is there anywhere to store my luggage at the airport?

Unfortunately there isn't this facility at the airport, but there is at Newquay Tourist Information CentreFor £3.00 per item for the first hour and then £1.00 per item per hour after that, you can leave your luggage safe in the knowledge it will be there for you to collect before your onward journey.

Marcus Hill, Newquay, TR7 1BD
Phone
: +44 (0)1637 854020

Public Liability Information

  Cornwall Airport Limited’s public liability insurance for 2014/15 is provided by Liberty Mutual; Policy Number: 1000041115-03