Passenger Assistance

Newquay Cornwall Airport has an ongoing commitment to passengers requiring special assistance and the airports procedures have been designed to enable smooth and easy passage through all areas.

Please inform your travel agent or airline of any special assistance requirements when booking or contact a member of the Airport Information Desk Team to pre book assistance on 01637 860600 or email; nqyinfo@newquaycornwallairport.com

Facilities include:

  • Dedicated call points within the Passenger Drop Off Area, East and West Car Parks to advise us of your arrival at the airport
  • Use of airport wheelchairs throughout terminal building
  • Passengers may retain their own wheelchairs up until boarding; please check with your airline
  • Specially designated toilets situated with the check-in hall, departure lounge and arrivals hall
  • A special assistance waiting area in the departure lounge
  • An Induction loop system is fitted at all Check In Desks and Airport Information Desk within the Terminal Building
  • Fast-track for wheelchair and special assistance passengers at check-in and security central search
  • Ambulift for boarding/disembarking aircraft
  • Distance from the Departure Gate to the furthest aircraft parking stand will take approximately two minutes and is a distance of 125 metres

For any further queries regarding the facilities available or to ask any other questions please contact us.
All airports have a legal responsibility under European Regulation 1107/2006 to provide assistance to passengers with reduced mobility
Further information can be obtained from clicking on the following link: Air transport: new rights for people with reduced mobility

For further information on this facility please download the pdf:

Persons with Reduced Mobility Information Leaflet